About Multidmedia Ltd (MDM)

MDM are committed to offering the very best support and after sales service to both registered and non-registred users of our software. Before contacting the MDM Support Team, please make sure you have checked the MDM Support Resources below:

• Software Technotes
• LiveDocs
• Developer Articles
• File Exchange
• Frequently Asked Questions
• Software Updates (My Account)
• Software Bug Management
• Software Release Notes/Build History

Common issues are usually documented and resolved through the Support Resources above. To search all Support Resources for a specific keyword, please use the Advanced Search facility.

Technical Support Procedure

If, after reviewing the Support Resources, your query has not been answered, or you require help with something more specific, please contact the appropriate MDM Support Department. Please be sure to include the following information:

• Your Serial Number (If registered user)
• Please do NOT send compiled projectors, just the SWF file is needed.
• If you are providing an FLA, please be sure to state clearly in your email where the problem occurs.
• All files should be contained in a single ZIP.
• Do NOT send any Attachments larger than 1mb. If your files exceed this, please upload your files to a server and provide us with the download link.

Registered users will take priority over non-registered, so please be sure to include your serial number if you are registered.

Note: Sending a Technical Query to a department/email other than Technical Support will result in a delayed response.

Priority Support

MDM Priority support is a fee based service where we prioritize your technical query ahead of other issues. Priority support can be based per-incident for less-critical issues, or charged per-hour for more complex development requirements.

Please note that your standard support query may be changed to a fee based package under any of the following conditions:

• You require immediate consideration of your problem.
• Your query is asking for help with completing code/projects which are outside of our software line.
• Your query is asking for help with completing Adobe Flash, Flex or Actionscript development. Whilst we are always happy to help, we must charge for this as it is not part of our Services.
• The problem is not due to a bug or deficiency in the Software and requires more than 25 minutes of our time to resolve.

Please Contact Us if you have any general questions or queries regarding Technical Support.

Each support query is unique and the amount of time allocated depends on the complexity of the issue. Please contact us for a Priority Support Quotation based upon your specific requirements.